Customer Service / Returns

CanaGel™ proudly guarantees the quality of its product. If you are not completely satisfied with your CanaGel™ purchase, simply return the item(s) within 30 days of purchase for a full refund (less shipping and handling). Please note, refund process may take up to ten days to be credited once CanaGel™ receives your return.

Return Policy

• CanaGel™ Hemp Oil Gel Melts come with a 30-day money back guarantee, which begins the day your order ships.
• CanaGel™ must be returned in its original packaging.
• Refunds will be issued in the payment form received. Cost of return shipping is the responsibility of the purchaser.
• Returns will only be processed for orders placed either online at or with the CanaGel™ Customer Service Team.

* Please include a copy of your packing slip with your return and use a traceable shipping method.

Return Instructions


CanaGel™ Returns
c/o SSL Global Holdings II, LLC
240A Moonachie Ave.
Moonachie, NJ 07074, USA


Many questions can be answered by reading our FAQ. You can also call us at 1-844-CanaGel or email us at:


Monday-Friday: 8:30 AM to 5:30 PM E.S.T.
Saturday & Sunday: Closed